FAQ

Got a question? Here are the answers to what customers ask us most. Can't find yours? Contact us and a real person will reply within 1 business day.

Orders & shipping

Where do you ship?
We ship to Canada, the United States, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, the Philippines, Hong Kong, the United Arab Emirates, Saudi Arabia, Norway and Switzerland. Shipping is free to Canada and the United States. Other countries have a flat tracked shipping fee, shown at checkout.

How long will my order take?
Orders ship within 1–3 business days, then usually arrive within 7–12 business days. See our Shipping Policy for details. Orders to other countries usually arrive within 15 business days after they ship.

How do I track my order?
As soon as your order ships, we email you a tracking number. You can also check your order status anytime using the link in your order confirmation email.

Why did my order arrive in more than one package?
If you order several items, they may ship from different warehouses. You won't pay anything extra.

Will I pay customs or duties?
Sales taxes are shown at checkout. In rare cases your province, state or country may charge import fees that aren't collected at checkout.

Returns & refunds

What is your return policy?
You have 30 days from delivery to request a return on unused items in their original packaging. Read the full Return & Refund Policy.

My item arrived damaged or wrong. What do I do?
Contact us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, with no need to pay for return shipping.

How long do refunds take?
Once your return is approved, the refund goes back to your original payment method within 5–10 business days.

Can I cancel or change my order?
Yes, within 12 hours of ordering, as long as it hasn't been prepared for shipping. Contact us as soon as possible.

Payment & security

Is it safe to order from Trendify Co.?
Yes. Our store runs on Shopify, and checkout is fully encrypted. We never see or store your full card details.

Which payment methods do you accept?
Major credit and debit cards, plus the express payment options shown at checkout.

What currency are prices in?
Prices are shown in Canadian dollars. Your bank converts the amount if you pay with a card in another currency.