Refund policy

We want you to love what you order from Trendify Co. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

To start a return, contact us through our Contact page with your order number. Please don't send anything back before contacting us: we'll reply with the return address and instructions. Items sent back without approval can't be accepted.

Damaged, defective or wrong items

If your order arrives damaged or defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, and you won't pay for return shipping.

Items we can't accept back

For hygiene reasons, we can't accept returns of opened personal care items, beauty tools or earbuds unless they arrived damaged or defective. Gift cards and items marked "final sale" can't be returned.

Return shipping

Unless the item was damaged, defective or wrong, the customer pays for return shipping. Original shipping charges aren't refundable. We recommend a trackable shipping service, since we can't refund items lost on the way back to us.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to show it.

Exchanges

The fastest way to get a different item, size or colour is to return the original and place a new order.

Cancellations

You can cancel within 12 hours of placing your order for a full refund, as long as it hasn't been prepared for shipping. After that, you can return it under this policy once it arrives.