Shipping policy

Where we ship

We ship to Canada, the United States, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, the Philippines, Hong Kong, the United Arab Emirates, Saudi Arabia, Norway and Switzerland. Shipping is free to Canada and the United States. Orders to other countries have a flat tracked shipping fee, shown at checkout in your currency.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll get a confirmation email when you place your order and another email with tracking once it ships.

Delivery time

Most orders arrive within 7–12 business days after they ship. During busy periods like Black Friday and the holidays, delivery can take a few extra days. Orders to other countries usually arrive within 15 business days after they ship.

Shipping costs

Shipping costs and any free-shipping offers are shown at checkout before you pay.

Orders with several items

If you order more than one item, they may ship separately from different warehouses and arrive on different days. You won't be charged extra for this.

Tracking

Every order includes tracking. If you haven't received a tracking number within 5 business days of ordering, contact us through our Contact page.

Taxes and duties

Applicable sales taxes are shown at checkout. If your country or province charges import duties or fees that aren't collected at checkout, the customer is responsible for paying them.

Lost or delayed packages

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 20 business days of shipping, contact us. If your package is lost, we'll send a replacement or give you a full refund.

Shipping address

Please double-check your address at checkout. If an order is returned to us because of an incorrect address entered at checkout, we'll contact you to arrange reshipping, and extra shipping costs may apply.